On Thursday I brought a sim free phone which I was told would be I will be store the next day and someone would ring me to collect. At 5pm the next day I went to the store and was told it had not be delivered and comeback tomorrow. Again the next day I went to be told is was missing, then the story changed to it being at the warehouse. After asking for a refund I was told I could not have one unti the phone is in store to scan. What a joke of a company. I had to go to 3 to get a phone as my normal one had to go for repair. CPW do not know customer service and I am still waiting for a refund.