After 8 months, my phone will not charge. CPW sent it to Team Knowhow for repairs. It comes back with a note to say Beyond Repair. The phone is in pristine condition and the Slough Store manager says that there must be a mistake and sends it back to team knowhow. After 18 days, the phone is ready to collect, still not working and now with a bend in it. Team knowhow won't repair it and asked for the store to email them to say that the phone had no bend when initially sent in. The store manager won't do it because he doesn't want to be investigated, as it says on his email to me. He wants Team knowhow to authorize a repair and Team knowhow wants the store to authorize the repair. In the meantime, it's been 25 days since I had my phone. The store manager suggested that i bin the phone and buy a new one!!! Don't buy from Carphone Warehouse, go to Amazon or John Lewis.