Took my old phone to Wantage branch due to it failing after getting wet last winter. Was told it was unrepairable (what do I know).Was told similar phones unavailable - I HAD to buy a complicated phone. Now know this not true. Was coerced into paying for an upgrade which costs me more each month. I don't need internet. I do have arthritic hands which cannot manage all the swiping and the silly buttons and tapping that dosn't work. All I wanted was a mobile phone with texting. I use both very little. Do need a gadget that my hands can operate. Just feel totally ripped off, badly advised by Carphone Warehouse staff - AND they kept my old phone. Now know that was wrong too. Would warn anyone to look for an alternative business other than Carphone Warehouse. Am now stuck with a gadget unsuitable for me. Just feel I was taken advantage of and scammed and robbed. All I want is to retain my long- term mobile number, and should be paying the absolute minimum for usage. Can anyone help or advise?