10 things I would change if I owned the Nophone-Wareouse. (Number 10 is mandatory) 1. Sack most of your staff, especially in your call centres because they sound like they are on ketamine... Seriously. 2. You sell phones... SO STOCK THEM!!! Argos do it just fine, along with a million other products but you can't seem to stock more than a few best sellers at one time. Signs of a hard time maybe? 3. If you do have to order phones to the store, how about making it a bit faster and actually informing your customers as to it's whereabouts apposed to false promises and ignoring the phone. 4. Sort your emails out! I made one order and was spammed with duplicate confirmation emails which became confusing at one point. Do not email me if I leave things in my basket... If I want it I will buy it, I don't see the staff in Tesco shouting at me half way through my weekly shopping. It's rude! 5. Remove paid for numbers to the local store. I blew 5pounds credit waiting 7 minutes for someone at the store to answer because your website tells me to do so as to avoid disappointment. They did not answer. I was still disappointed.... 6. Sort the website out because it is appalling! Missing info, dead links, hard to find chat service, the list the goes on... 7. Rethink the online chat service because unfortunately the chat staff can't actually do anything and through no fault of their own it seems. Give them a telephone maybe so they can talk to your other staff? Communication and all that important stuff.... 8. REALLY sort your click and collect out. I mean this is supposed to be easy but trust me, I seriously regret not going to Argos and I hate Argos. DO NOT charge me a pound to confirm my identity. There's no mention on this before purchasing so what right have you got to tell me I can't collect my item unless I lend you this pound! It's wrong, other click and collects don't do it so SORT IT OUT! Oh and I assume this wouldn't be needed if I got delivery with DPD so just another reason why your click and collect is the WORST!!! 9. Don't use DPD. Enough said. 10. Give this lad a job. I bought one phone (that I'm yet to receive) and have a list of issues and gripes. I dread to think what a more involved transaction such as a contract would result in. 869 1 Star reviews I guess and I expect the only 5 star reviews are people who were just happy with their phone and not with you.