I purchased a phone from CPW on Sunday 22 August, signing contracts electronically as I went. Having been signed up, at the till we called by existing provided Talk Mobile to request a PAC code whereupon they were able to offer me a better contract saving me 30% (£144 over 24 months) Obviously I wanted to accept this offer and hand back the phone, unopened and unused. However I was given short shrift by your staff. Someone went off to see a manager who had then ‘just gone out’ when I tried to speak to him. The Talkmobile operator told me that is was absolutely unacceptable not to be able to return a product before I had left the store but your staff were disinterested in this. They pointed to a screen showing that because I had signed an EE contract rather than another service provider that I had no way to give back the phone. This has not been explained to me when we decided to move me to EE. I have since phone EE who explain that they do offer a cooling off period for direct telephone and online sales however that any phone sold in store is then subject to the terms and conditions of the store itself. Again your staff maintained that their hand were tied by EE themselves. I have since spoken to your “customer services” team - no really any use at all and I am left with my previous opinion of CPW confirmed. You treat customers like royalty UNTIL they sign on the bottom line and then you are just not interested. Thanks for your reply and thanks in advance is you can help at all Rebecca