A friend of mine, who is completely non-tech savvy regarding mobile phones and no knowledge of computers at all and is a pensioner. He has just moved house and decided not to have a landline phone and previously the only other mobile he ever owned was the old-fashioned bog standard type. He went into Carphone Warehouse Blackpool Road Preston. They sold him a Nokia phone on an EE network on a contract £18 month for 2years bear in mind he has no computer so relies totally on the EE network coverage. Unfortunately, the EE network does not properly cover the postcode area where he lives and the signal is weak, poor and sporadic. The signal continues to break up when trying to talk. He went into the store today and was fobbed off for 2 hours talking to the manager and EE etc to try to cancel or change the contract. They do not want to know!!! and told him if he wanted to cancel, he would have to pay nearly £300. Under the supply of goods and services act 1982 - GOV.UK, it says Regardless of your location... If the signal is of no direct result of your actions and it was never explained to you before agreeing to your mobile contract that the signal may be weak, poor or sporadic in your area, then you have rights to cancel These people in Carphone Warehouse either do not know or do not want to know. All they are interested in is a quick sale