Like alot on here I traded in my Samsung S8 with a enhanced trade in value of £430.So I purchased a Note 9 on the pretext of this value.As the terms stated guaranteed payment if phone is in stated condition. My S8 from purchased from CFW was in immaculate condition and as I am 53 not abused in anyway.Well expected payment after 3 days but got nothing or any communication from the.Ater a week concerned I rang them to find they had found fault with my phone.Said they would investigate as I told them phone was not faulty.Received email a few days later stating screen was burnt and value had dropped by £120.Really not happy and even then I had to chase this up after another week of no communication. Be careful if trading in a phone !