I bought an Note 9 and i have trade in my note 8 almost new condition. After 10 days still trying to know when i will get my money for my trade in. After phoning them and telling me that I have to wait 72 hours and again phoning them and have to wait more than 48 hours for another complain, just thinking that i lost my 550 pounds that I had to get for my phone. I will try to make a complain to trade and standard and will see what will happen. I will never use this company again and this company should be fined for how it is treating his clients and maybe they will treat the clients with more respect.