I bought a Samsung Galaxy J5 2017 from them and 1 year later the volume increase button popped out. Carphone Warehouse said they will send it to repair and that they will contact me about the price. A few days later I got a text message saying my phone has been repaired and is on its way. I assumed my 2 year warranty would cover it so I waited for a few days and I wasn't contacted about the delivery. I went to the store and checked and they said it wasn't there, even though the tracker said it was ready for collection. I returned the next day and they found a package with no name on it so they put it aside. Apparently the package came in a few days ago and I was really angry about this service but I let it go. Then they tell me I had to pay £160, but I bought the phone for £230. Why do I need to pay that much for replacing a piece of plastic on the side of the phone? Then I find out they replaced the LCD screen too, but the screen was working perfectly as I was contacted by Carphone Warehouse saying that they wanted my pattern for the lock, which means the LCD screen was working. I asked them to contact me but the didn't contact me about the price and just went ahead and fixed it. And for that matter, they still though they were right in what they did. Now they cheated me and managed to steal my phone off me.