Ordered a new iphone 8 upgrade as an existing customer of several years - ordered over the phone and told it would be delivered next day. Took my payment. Phone delivery slot never confirmed next morning as promised. Told it would be the next day. Next day arrived and still no phone delivery slot confirmed. Chased up - took numerous calls and on line chats before being told the phone has gone missing somewhere between car phone warehouse and the couriers depot. Apparently I have to wait another 5 working days before they can log a claim and at that point they will look at my order again. I am not allowed to cancel the order until after this time. They are not prepared to issue another phone to me even tho its not my fault or let me go in store to collect one. Appalling customer service. Don't order on-line over the phone - go in-store then at least you can get the phone there and then. Don't know how long this will take to resolve, very disillusioned - there are other people with exactly the same circumstances saying its taken 3 weeks!!!!!!! And my new contract has been confirmed as taken over by my network provider so I am paying for the new more expensive phone contract too!!