Most awful customer service ever . We traded in a phone which was in brilliant condition. Always had a case on , less than a year old, always had screen protector. First of all it took us 2 weeks of constant ringing up and arguing with them about a phone they had recieved but were denying they had after chasing down royal mail who clarified it has been delivered and they had CCTV or us posting it they finally said they had received it . Every time we rang up they would argue and argue , they would snigger and laugh , one man even kept putting the phone down on us . I would never recommend ever dealing with these . After they said we could only have 110 for the phone and not 410 because it was apparently not a working phone , we asked them to send it back . When it was returned to us the screen was full of scratches , still switched on ok etc but it had deep scratches . When I rang up to complain the woman said it would have to be the trade in team who dealt with it and would call me back within 72hrs . Still waiting over a week later . Absolutely ridiculas, they don't deserve to be in buisness