They were offering £200 plus the trade in value of my phone for a Galaxy Note 9, I took the offer and bought the Note 9. As agreed I sent them my phone for the trade in, they waited until the 14 days return period was over and then told me they couldn't pay the agreed amount. They offered me another amount which I accepted then after 10 days they sent my phone back and haven't paid anything. I called customer care to send their phone back and they said the return period was closed, I told them that they did not honour the agreement with the trade in but cpw doesn't want to know. The next step is Ombudsmen and this will be the last purchase from this firm and its sister companies curry's etc.