Quick at selling me a phone, buf when there's a problem with the new phone bought from them, they dont want to know! I bought a Motorola G6 Play from their Camborne store in June, worked great for 2 weeks then I had all my contacts disappear and someone elses detail appear on the phone, Unfortunatly for me I was in France with my daughter for nearly 3 months but after coming back I went to my local Carphone in St Austell where I told them that since having the G6 it has erased my contacts twice, the headphone jack doesnt work, the battery sometimes says its 100% then goes to 3% within half an hour. The WIFI sometimes works and maily doesnt so using all my data up whilst in my house. The main concern is security as how did my contacts disappear on a phone I never have out of sight? So the chap at Carphone said "no worries, we'll send it off and here is a lone phone while yours is off being repaired and it will be about a week as its only 5 months old and still inder warranty! Went to collect my phone from Carphone after a week, there were two young ladies both took turns in belittling me by saying the phone cannot be fixed, here is your sim back bye! They claimed that they dont fix Motorola phones and I should go to them to get it fixed, it had nothing to do with them as they only sell phones and not responsible for repair. I asked to speak to someone in authority to which the one girl went out back and was on her phone to a manager in Plymouth. She came back and said that their area manager said for me to contact Motorola myself and that they couldnt offer me an exchange as the phone is now on their system as faulty! So that they cannot sell it on as my cooling off period had expired! So what do they do with these phones that come back if customers dont want/like them, do they re sell them on as new? Is this what Carphone have done to me, sold me a used phone hence these Scottish phone contacts on my supposodly new phone? They wouldnt put me on the phone to their manager and that's when they started to get nasty with me. The one walked off and the other just said for me to go as they just sell phones but if I was to pay off my contract £225 they would sort me out another phone! Not on your Nelly would I deal with this lot ever again. I bought it from their Cambourne store and the empliyee was Scottish, as she said that she liked the G6 and when she came out with the phone it wasnt boxed and I stupidly took that phone, but I'm too trusting. The contacts that replaced my contacts where numbers in Dundee Scotland! The store in Camborne is now closed down, makes me wonder?