Bought a S9 on contract through CPW and no problems with that. However after a couple of months the phone developed a fault with the buttons and I returned it to the local store. Phone booked in for a warranty repair again with no hassles. Sadly that is as good as it got with them. Trying to contact the store about the repair is impossible as nobody at a phone shop seems to want to answer a phone call. Contacting the repair team resulted in them having no clue about the repair or the progress on the repair. Checking the progress of the repair using the online tracker didn't work as it said it didn't exist. It now means having to take time off work to go to the store to see the progress of the repair. Not impressed and should have just returned the phone direct to Samsung instead.