When we bought a mobile phone insurance policy the carphone warehouse representative who sold it, after my husband bought his phone there, verbally guaranteed him that if anything needed to be done with the phone they would provide a replacement phone. This was a lie. When the phone fell and broke they said there was no phone available and that it would be 7-10 working days before his was repaired. At the time our son was in hospital and my husband needed a phone for work. I had to give him my phone. Absolutely no faith in this company who are misrepresenting the terms and conditions that they operate under. Avoid as there are plenty of more trustworthy operators in the marketplace. They have certainly lost two customers. Terrible.