We ordered a phone during the Black Friday sale and arranged store pick-up at one of the Newcastle branches. When we intended to pick up the phone after receiving the delivery confirmation we only found a closed store with a handwritten note "closed due to power cut". We went to the nearest branch to find out how to collect our order and they couldn't do anything, the store was closed the previous day all day too and if the store doesn't open within the next 2 weeks it will be sent back and there's no way to get the deal again. Checking back at the initial store we only got the information "you may check with the other store" and "see, we have no light in here mate". A company of that scale not being able to sort out a tiny issue like that, showing some flexibility in offering the device that was available in the other store and sort of a "good luck pal" attitude is extremely poor! Plus the customer support over the phone not being able to cancel the order straight away and basically ending the call before we could raise a complaint as intended. To put it briefly: NEVER AGAIN!