I am absolutely livid. I bought a new iPhone 7 in the Crouch End, London branch on Thursday 22nd November. They didn’t have stock, so told me the phone would be delivered to my home in Cornwall within 24hrs. They also didn’t have a working printer, so said they would email me a copy of the receipt and new EE contract. Needless to say, the phone didn’t arrive as promised. On the 24th, I tried to ring the shop directly, but was unable to get through and the line kept disconnecting. I then had an online chat with an operator named Fazli. He informed me that they’ve 'has had a picking problem with our warehouse’ and that it would be sorted in 24 to 48 hrs. It wasn’t. I just rang the 0800 number and have been completely fobbed off by some arrogant, incompetent telephone operator telling me that in order to resolve the issue, I would have to travel back to London (a 5 hr trip by train) and speak to the shop in Crouch End. Again, I tried to contact the Crouch End shop and it just went to voicemail, then went dead. I have no idea what type of scam the CarPhone Warehouse is running, but I have never experienced anything like this before (and I’ve bought all my phones from them). Unbelievable!