My phone had been broken and wouldn’t turn itself on so I took it here and they sent it off for repair anyway they said it would take around 8 days , so 9 days later we went to see if Fitbit has arrived and they said another 4 days ,7 days later I went back and checked the system and it said it was fixed and is on its way back so 2 sud later we have a call and go into the store and they say it can’t be fixed and they couldn’t also fix it because I didn’t log into it before it got sent of well 1. It wouldn’t turn on so how do u expect me to log into It that’s the whole reason I took it in the first place 2. Why put on the system that it’s mended and on its way back If it can’t be fixed don’t see the point in that and 3. Why couldn’t someone haven’t told us sooner it couldn’t be mended instead of taking all that time for it not to be , not the first time It’s happened they sent it to about 3 wrong locations last time and took an extra 2 week wouldn’t recommend