Be very careful using Carphone Warehouse Vodaphone deals BBC Watchdog on standby As a person not usually drawn in by special offers/deals I was with a new iIphone deal advertised on the CarPhone Warehouse Site with Vodaphone, I needed a new phone, so continued. Sunday 25th November 2018 I check out on line, I noticed the cost of my new phone changed from £79:99 to £99:99 but decided to continue and added a couple of accessories too, I chose next day option to collect from my local store. Email confirmation received to inform me that order is being processed and Carphone Warehouse will be in touch shortly when dispatch complete, (however the email now reads) This product is on pre order and current expected date is 18th December 2018, (23 days from placing order) 27th November 2018, Your CarPhone Warehouse Update. This email reads: Your order has been accepted and your new product will be with you soon. Your order is currently on pre order ready to dispatch once product in stock, email continues...... In the unlikely event there is a problem fulfilling your order, we will be in touch to discuss your options....... I try to call Carphone Warehouse to discuss what this means, (no point waiting 20 plus days for delivery if it will never arrives) Calls cut off or are not answered., I follow instructions and send an email. 28th November I receive email to say Carphone Warehouse will try their best to contact me within 2 days, let’s see., nothing yet. Conclusion so far, in my opinion it would appear that Carphone Warehouse and Vodaphone advertise good deals at special rates but do not have the products in stock. They continue to accept orders and are misleading customers who place orders in good faith thinking they will receive within 1-2 days. I also read that many good honest customers are having problems with credit checks, if this is true then they really are using very substandard tactics here and must be really upsetting to those customers (no fault of their own). If the deals advertised are too good and the demand is too great, both Carphone Warehouse and Vodaphone should pull the deals to avoid many unhappy/upset customers. I intend to keep my order open and see what happens, I wiil continue to contact Carphone Warehouse (by email to avoid long costly calls) each week for updates and will post further information as received. As mentioned above, be very careful if using Carphone Warehouse/Vodaphone, they promise but up to now, do not delivery. All details available to BBC Watchdog as customers need to know how these companies are operating.