Absolutely disgusted with the non existent customer service. I also experienced the failed credit check issue but when I spoke directly to Vodafone (as advised by Carphone Warehouse) a credit line was established so the order could flow through... Many hours of phone calls later and cancelled order emails, I received an email yesterday to say my order had been cancelled because I hadn’t collected it!?! I called again in the hope that there may be a light at the end of the tunnel to be told my details still say credit check failed and they can’t match their Black Friday order that they cancelled on me. Not what was reported in the press, not resolved, not happy!!! So stressful, never again!!!