Carphone warehouse must be the most unprofessional company i have ever had the misfortune to purchase from. I ordered one mobile phone from them, but they delivered and charged me for two. After realising the error i was unable to cancel apparently, and had to send the unrequested phone back, which i did the next day. I was told on numerous occasions that a refund would be issued within 3-5 days. After no refund arrived, i was told a cheque was issued, but had to wait 30 days. Carphone warehouse causes distress, and financial difficulty to the average consumer. If you have not paid by credit card like myself, My advice is to use a charge back request from your bank, (this is available for any service not received, not just refunds) in my opinion it is more successful then trying to get a refund from carphone warehouse.