Awful customer experience and rude staff members at the Curry's PC World branch in Chatham, purchased a phone explaining to the staff member I was buying it as an emergency to my current handset which was not working. At no point was I informed I would not be able to return the phone for a refund. Low and behold when going back to the store I was met with an extremely smug individual refusing a refund. Have received a response to my complaint telling me to go back to the very same store my complaint is about, not happy. Christmas is hard enough without having to pay out for a phone I don't need.