False advertising. I would rate this company as 0/10 I went into their shop in Charlton, Ldn to try and purchase a Samsung S7 Gear Edge phone cover which I had seen on their Carphone Warehouse. I was advised that it wasn't in store and should order online. I requested if I could pay and the store to order it? tHe lady said No, Carephone wherehouse doesn't do that, you have to order it yourself on the website, however can be delivered to the store for pick-up. I went home and ordered The Samsung S7 edge Gear phone cover on 22/10/2018 as advertised on carphone warehouse. It was advertised as next day delivery on their online store. Upon completing the order the message came that the product was on pre-order and will be dispatched once in stock, meanwhile £29.99 was taken out of my account straight away. 08/11/18 I contacted the customer service, they admitted product was not in stock, asked for full refund and advised will be in account in 3 to 5 working days. Later the same day, received an email stating that "Unfortunately, as you didn't collect your recent Click and Collect within the 14-day window, it has now been cancelled". I replied to that email and told them what a thought, scumbags. No refund as yet up to this day 9/12/18. I just contacted their customer services again and yet another refund to be processed within 3 to 5 working days. **** Stay well clear and spend your money elsewhere, I will never buy from this lot again*** **** You also see why you can't order and pay instore******