Ordered a red iphone xr (simfree) on Black Friday as they had a good deal. Can't comment on the phone itself as never got it. Payment was taken, and stock due a week later. Decided to phone and check, and was told it was delayed and would be delivered on the 11th. I phoned on the 9th (as no confirmation received) only be told it was still delayed and now no ETA at all (wesbite showed early Jan so would assume that). No updates from them at all. I cancelled and had to speak to a seperate dept about the refund - was told they would send me a cheque (I paid on a card) and am now waiting to see if the refund back to the card will happen, as they seem unable to confirm via their systems. Awful customer service. Wasted a whole morning for something that other large companies have no issue with, and lost the BF deal. Won't be using them again.