Purchased a pay monthly Samsung phone on line for pick up in store at Carphone warehouse in Clacton. It took three days to arrive at the store despite being promised it would be delivered in two days. The staff at Clacton store were unhelpful because it was an on line purchase, I had to phone customer services to sort it out, Customer services credited ten pounds to the account to spend in store when collecting the phone. When collecting the phone the staff at Clacton provided shoddy customer service by failing to set the phone up, failing to tell me there was a ten pound credit and failed to email vodaphone to get the phone registered on the network. The carphone warehouse deals might be good but the customer service is very poor.