Placed an order on line on 7th December. Payment taken by CarphoneWarehouse and subsequent payment taken by O2. Tracked order on line. 12th December, DPD courier website advised that my phone was delayed due to a delay - very helpful! I contacted both Carphone Warehouse (Call Centre in South Africa) who contacted DPD, advised investigation to determine where my phone is will take 5 days. No further call back from either Carphone Warehouse or DPD. I called Xarphone Warehouse on three occasions for updates - nothing! I contacted Carphone Warehouse again on 29th December - similar unhelpful customer service response as on previous occasions. This time I was advised that the DPD investigation had concluded and that my phone was lost (I would suggest stolen). I cancelled my order (eventually}. My first and last customer experience with Carphone Warehouse. Appalling after sales - not interested in the customer whatsoever! I have taken my business elsewhere.