Categories My Reviews My Settings Help LOG OUT Alternate Text Jade GB For companies Your review counts! You reviewed Carphone Warehouse Add photo Jade Jade 2 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Just now Absolute rubbish!!! Well, for a start they are absolutely useless, my partner got me a Sony xz2, and with this you got 12months free subscription for psn as a gift , which I have not yet received and my partner got the phone on the 19/12/18 and still now this has not been sorted!!! I have had to chase this matter up myself because when you try speak to customer service they don't have a clue when you explain what the issue is, and we have been phoning up for 3 weeks to try get this matter sorted, via carphone customer service, all they do is pass the blame on and tell you its not there problem basically!! And I have had ri di all the chasing and we have asked, 3xs to be put through to the Manager but what a coincidence the manager isn't available we asked for a call back and twice we heard absolutely nothing, I will never go through carphone warehouse for a phone again regardless off the free gift!!! And I think that they need training on customer service via phone!!! As like I said no help or consideration that the free gift has not been received, and no attempt to help solve this issue!!!! Also I tried to find a managers contact number or head office to file a complaint, but couldn't find anything and also we tried to put through a complaint through the phone but didn't happen!!! It's more frustrating because we could have saved paying the upfront cost off £50!!! To get the free gift and without the hassle!!! And probably a better deal!!! And still I don't have my psn and now the date is!! 9/1/19 abit ridiculous!!!! And im very annoyed!!!