Would grade a 0 if that were an option. Will never buy from them again. Appalling customers service who either cannot do their jobs or who just lie and blatantly don't care. Bought Samsung phone on promotional offer on line where they refund £160 of the price paid within 3-5 days. That was black Friday. 7 weeks later and followed by formal written complaint still nothing except for the acknowledgement by one team member that staff had failed to do their jobs adequately by not recording and escalating complaint to manager. She then failed to do hers by not escalating or coming back to me as promised. Not impressed by the standard of English or lack of interest by any of the or customer services team or by the fact that they lost my trade in phone in their warehouse. All this after spending thousands of pounds as a loyal customer over many years. I have given them deadline of today to resolve before I go take to Trading Standards, Watchdog and the small claims court. Even if they esolve now I will never go near CPW again.