21/12/18 - I ordered a phone online. 22/12/18 - I made a mistake thinking I could collect the phone instore but when I rang customer service she told me that online and instore phones are different so i was offered a refund in which it would take 3-5 days to go into my bank. She was very rude and was also laughing down the phone because she couldn’t hear me. 31/12/18 - still NO refund. I ring and they tell me that it wasn’t processed correctly and he was doing it for me. 5/01/19 - NO refund. So I ring and explain again what had happened. The girl told me she would contact the banking team and let me know through email what they reply as they can only email their banking team. I told them it was not acceptable and I would like this pushed as it was £159 and I really needed it. 07/01/19 - NO refund and NO email. So I ring AGAIN and they tell me that the money can not be processed as there is missing bank details....EM WHAT? They were able to take the money out of my bank. So then I tell her I want to make a complaint and she tells me if I make a complaint I will not receive any feedback from this...to me that seems pretty ridiculous coming from a big company like carphone warehouse.. or maybe they just keep doing this to their customers so they don’t fix it. They said that they are unable to put it into my bank because they cannot take bank details over the phone and I would have to receive a cheque in 14days. I asked if I could speak to manager and she told me she would get her to ring me the next day as she was in a meeting. THE NEXT DAY... no phone call, no refund. 11/01/19 - Today I phoned and she explained again about how they aren’t able to take bank details to give me the refund which I find very odd. So I asked again could I speak to her manager. I finally get speaking to the manager and she tells me that she will speak to the banking team (even though they told me it was only through email) and then when she got back to me she asked me for my bank details?!?!?! So I waited 3 weeks to speak to a manager before I could get my refund of £159? Is this a joke? I will never use carphone warehouse again. Completely out of order.