Upgraded to the Samsung Galaxy note 9 payed £300 and was told I would receive £255 for my trade in and a promotion on the note 9.The trade in of my old phone took 2 weeks to get my money (samsung s7 edge =£95) then I was told I was not eligible for the £160 promotion they took another 5 days to listen to phone conversation then said I was then after countless being cut off at customer service in South Africa ( but I'd rang a sheffield number?)finally got my £160 six week after upgrading so after using car phone warehouse last few upgrades i will NEVER EVER use again avoid like the plague and pay a little more and not be treated like rubbish