Placed an online order on 28/1/19 for a Xiaomi Pocophone F1 64GB on the website, product appeared as in stock and a promised next day delivery. I arrived at work the following morning and checked the e-mail confirmation which stated we will contact you when the phone is available which I assumed was a mistake so I called them, after 15 minutes I was told they did not have the phone in stock. I decided to cancel the order at this point and was told that it would take between 24-48 hour for this to be confirmed by e-mail (how can it take this length of time to cancel an order ?) This morning I checked my bank account and surprise surprise they have taken £279.99 from my account. Well done Carphone Warehouse for taking money out of someones account for a phone that you cannot supply. If it takes up to 2 days just to send someone an e-mail to confirm their order is cancelled I dread to think how long it will take to refund the money they had no right to take in the first place. So for now no phone until they give me my money back.