Asked a simple question with the sales team over the phone. They said that I would be transferred to customer services and they would be able to sort it which they couldn't! I got transferred between sales team and customer services for 2 hours without getting a straight answer. Called sales who said they would esculate to Head of Department and contact me the next day (Which never happened!!!) I rang again to ask why to be told nothing had happened and was told that I would have to wait for someone to get back to me. I waited a week then rang in again in which I asked for a manager who made a sales investigation into my account and they said on the Sunday that it would take a week then they would would ring me on the next Sunday to inform me of the outcome. They failed to do this and now after ringing back AGAIN today (Tuesday) I've been told that over £75.00 of vouchers that had been given to me as refunds for things that I hadn't received in previous purchases, I can not use because the customer services agents should not have given them out in the first place! I was warned about Carphone Warehouse and the person was right! I have requested that they delete my details and I will NEVER use them again. Awful customer service, staff that lie and when they investigate they only listen to the staff and not the customer. I'm not surprised they had to shut over 90 stores last year and if this continues they won't have a business left because they will be shut down. If I was Trading Standards, I'd shut them down tomorrow!