Bought the glass protector screen from Carphone Warehouse High Street Ruislip branch in February 2016. When buying it I was told by the sales assistant in the store that it comes with a life time guarantee. All I had to do was register with Zagg After almost 3 years I went back to the same Carphone Warehouse store on 29th January 2019 only to be told that I have to claim it from the company and once I receive the screen, I should go back to them to have it fitted. Having claimed the screen from Zagg, I went back to the same store on 14th February 2019 and was told by the sales assistant that they would have to charge £5.00 to have it fitted despite having told me at the time of purchase that it will be fitted free of charge. In addition, I was told that we do not have a technician on site to fit it therefore we cannot assist you. Upon inquiring if there was another larger store who would have the technician to fit it, I was told to go to the branch in the Greenford retail park. This I did some 8 miles away and having arrived there I was told that they too cannot to help as they too do not have the technician to fit it. I was told to go to Brentcross branch, which was a further 10miles away. Having experienced a wasted trip to the Greenford store I decided to call the Brentcross branch to confirm that they would be able to provide the service to fit the protecting screen on my phone. When I phoned that branch it was impossible to get through (I tried for 5 hours from 12.00 noon to 5.00 pm) The phone kept ringing and then directed to an automated message “your call is important to us we are sorry we are very busy please call back later” and the line cuts off. This is appalling service and I would never want to go back to Carphone Warehouse again.