It is rare that i review something like this but i felt compelled to after my recent experience. I ordered a new phone through them and selected a trade in of my current phone as it was a good deal. I eventually(!) received my phone and awaited for the bag to ship my old phone in which never came. I called customer services and at first i was told to call back as the system was down so the rep said they couldn't talk to me about anything useful at that moment. I tried to chat with them after i was told i could chat to get what i wanted. No chat option. I then called back later to explain i was still waiting for a returning bag to send me phone and they said i had never asked for a trade in. I would never have chosen the contract if i knew this wouldn't go ahead. The website is not clear or honest with regards to the trade in process and after me trying to explain to the support ref he literally couldn't care less about my issue. There is no way you can retrospectively offer me a trade in even though i called 4 days later and i've just spent a fortune on a new phone. Customer service absolutely pathetic. I should have gone elsewhere.