Awful customer service. Vodaphone had blacklisted my phone ( never been with vodaphone, carphone warehouse had given me a 2nd hand phone that was under someone else's name) The fault was with them and it took four calls to the repairs team and three visits to the local branch for me to get a new phone ( once I'd asked for a manager that is) after two and a half weeks of stressing because I need my phone for work. The first replacement phone they gave me had a broken camera. I won't ever be buying from this company ever again and if anyone has any sense they will stay well clear.