This is a company that really needs to get a grip and do it in a hurry. They must specialise in employing particular stupid individuals. Sadly a member of our family passed away a few days ago and I contacted the CPW to inform them and cancel his contract, I was asked if he could come to the phone? I replied, I'm sorry you maybe didn't understand what I said, he has DIED! I was told they would need to speak to him so he authorise me to speak on his behalf! I apologise to the idiot for losing plot with him at that moment but I really didn't fancy a trip to the mortuary to discuss matters with my dearly departed father in law and see if he could miraculously speak on the mobile as requested by IDIOT. The award of one star is one star too many.