Appalling customer service. Ordered a phone on line which I needed for the next day. Checked the item in stock in the store I wanted to collect from. So far so good. Received an email saying delivery would be day later than needed. Rang and asked if I could just pick up the one in stock in store and was told no. So, I asked for order to be cancelled and was told this could not be done. So went to the actual shop to buy with view to returning the one due to be delivered in store from warehouse and was told could not do this unless there was a fault with it. I quoted the 14 day cooling off period for purchases on line and was told this was not the case for phones - INCORRECT. Grrrr