Never use this company!! Astonishingly incompetent and frauds!! Me and my husband were due an upgrade! We were phoned by carphone wherehouse! We agreed a deal for two Samsung galaxy s10 phones and the amount for monthly payments and 20gb of data and to pay £100 upfront for each phone!! They said next day as well. When the phones did not show up I checked emails there was no confirmation email, so I checked my bank and the money had been taken from my account for the phones!!!! I phoned up and was told they could see that the money had been taken but that it had been processed wrong and it was an error on their part! They then said they couldn't do anything about it because it was done by their outbound sales team, and I would have to see if they phoned me!!!!! Why would they phone me! They only phone when your getting an upgrade! That I have already bought!!!! They then trasfered me to the normal sales team they then said they could only give me a more expensive deal! But I payed for that deal, you've already taken my money! A verbal agreement is legally binding, they legally have to uphold it! They should have it recorded if they wanted proof! They are fraudulent! Google it if you don't believe me people! Never use this company!!!