I took out a new contract with this company and took up their offer of trading in my old phone. The price offered was good, so I paid to insure the phone, and waited for the cash to arrive in my account. One week later the phone was returned to me, with no explanation of why it had been sent back. I contacted CPW, who said they would forward an email to the trade in department, and I would hear from them within 24 hours. This did not happen, and I still do not know why they sent the phone back to me. It was fully working and in excellent condition, so there is no fault with it. I certainly willnot be using CPW again