Really frustrating - shame there is no 'zero' star review option. Trying to get Customer Services to help with a failed Bluetooth headset. visited Hemel Apsley store - told to phone customer services as the product failed outside of 4 weeks (failed at 10 weeks). Called customer services (three repeat phone calls) told to visit store etc.. I was eventually promised action and emails would be sent on my behalf to the store to address this - nothing. Their 0800 call handling is abysmal and clearly intended to make you give up... I thought Customer Service had moved on ?? - clearly not for Carphonewarehouse. My strong, strong recommendation is - do not under any circumstances buy anything from them if you have any expectation what-so-ever that they will help if the technology fails after a couple of weeks. A really dreadful experience.