A horrible company. You can tell they are now part of Dixons. Just want to sell you something and not interested in resolving problems. Offered new phone upgrade by telesales but store clearly didn't want to help with upgrade and made it clear that they didn't want me in the shop on Saturdays to collect phone as it would interfere with customers service...?Cancelled contract by email and complained. Three e mails from different handlers and still not sorted They failed to cancel contract so I couldn't go Sim only with my provider. Phoned customer service - over 40mins left constantly hanging on phone while operator 'checked details'. Still hanging on phone whilst they pretend to transfer me to a supervisor, hoping I'll hang up. They are a disgrace to the industry.