Went into store to look at options for a potential upgrade as I had just come out of contract. As there were no deals on a Samsung Galaxy S9, I was told by the sales guy that I could take out a SIM only contract with Vodafone to save some money and, as long as I stayed with Vodafone, I would be able to upgrade to a new Pay Monthly contract as soon as I found one that I liked. Just over a week later, following an accident with my current phone I went back to the store to upgrade only to be told that I couldn't as the contract that I had signed in fact locked me in for 3 months. The store manager said "there was nothing he could do" and suggested that I speak directly to Vodafone. I have contacted Carphone Warehouse Customer Services four times. Each time they tell me I will receive a call back in 24-48 hours. After nearly two weeks I am still waiting (allegedly for a regional manager to call me). They have mis-sold a product to me and appear to have no intention to resolve my complaint. Awful company with, at best, poorly trained staff and, at worst, fraudulent practices. avoid at all costs! Industry regulator and trading standards next stop for me.