I do not advice anybody to go and buy from car phone warehouse online or in the shop as you do not get any good customer service, they have messed me about not wanting to listen and rushing with me to get off the phone and hanging up. They told me at customer service over the phone to visit a certain shop for technical support just for them to push you away onto another shop to deal with the problem. But when I got there they had no technical help, and do not know why they would say this on the phone. Over the phone technical support wants to charge you around £15 when you have had the phone less than 1 month, and they cannot solve the problem anyway. I bought online the Hawaii mate 20 lite phone, contract for 24 months I received it in a damaged box which I did not make any problem about at the time. I reported it to them and they logged it on a recording for my account since having the phone we have purchased the ring cameras in the last month and downloaded the ring app for security purposes which they told me in the shops and online was compatible with the phone. After downloading the app and connecting the cameras, I have since found after speaking to Huawei ring and Carphone warehouse on the phones the sounds for the app do not work you cannot change any sounds in the app or in the phone settings to notify you with a tone that you choose. You can only have the default settings even though the ring tones of the app are in the phone settings for receiving calls messages or emails to notify you, not any ware does it let you alter the tones for the ring app. So I am advising everybody not to buy this phone or any other through the car phone warehouse, as they do not care and will not try and put the customers’ needs first. Just keep rabbiting on about it’s passed its 14 days to return, when we solely bought it for this purpose. They know nothing about what they are selling and does not care for customer service just want to take your money. I spoke to EE earlier and they said they would help back date the contract for cheaper or more expensive phone as understood that we were badly advised. But you have to have it on a recording it does not matter what they tell you in the store if they not have a recording of the badly advice they gave you they do not care. I do not think the phones are even new phones that they send, and are not interested in sorting my problem out. And after all this where is my rights and my guarantee anybody care.