I still have not received my parcel I waited in from 2pm -3pm Wednesday 22nd may and did not receive my phone I received an email stating my parcel had been delivered so I called them straight away I was told the driver is on his way to me he had delivered it to the wrong person he arrived at my door meeting him for the first time he said straight away I didn't deliver the parcel to you he then proceeded to knock on my neighbour's door of witch 2 of them answered very rudely asked them if their was a young boy here who took in a parcel they both said no he said it was a young boy with glasses brown hair blue tshirt he asked him his name and give the parcel to him at the main flat lobby door not at my front door he said quite clearly it wasn't me he delivered it to both of my neighbour's were there to witness this and are very happy to support me he then stormed out very rudely no explanation nothing so I called dpd and mobile.co.uk and carphone warehouse to see where I go from here I did not sign for a delivery i have witnesses that he had never met me before so I asked to see the signature of the person who signed for my parcel outside my flat not my flat front door when I see this I will then send them a copy of my driving licence with my own signature on I am very angry with the way this has been dealt with and for him to lie is terrible I wonder who you have working for you I truly hope this can be delt with you are not taking responsibility for any of it this is the response I received from carphone warehouse Hi Stuart,   I do apologise for the inconvenience caused thus far regarding your recent delivery.   As per your request, an investigation was raised. We have liaised with DPD directly regarding your delivery and they have informed us that the parcel has been delivered and signed for by GEDDES, on 21 May 2019.   Still we have raised an investigation and In the light of my investigation, I can say that all the checks are correct and driver followed the correct procedure to deliver the parcel to the correct person.   Please find the detailed notes below:   Driver remembered delivering to this address/recipient. The property was a Residential address. The property was a Block of Flats. Property Description: Block of flats on the corner of Littlehay rd and Oxford Rd Door colour: White The receiver was of White British ethnic origin and male. Physical Description: Blue T shirt. Young early twenties, Black Hair, glasses, stubble Having checked the GPS coordinates of the delivery address and the location the driver delivered to the Correct Location and will return to the address to obtain a signature. Additional Supporting Information: Matching signature from R's previous address 15505034529320   Latitude: 51.737041 Longitude: -1.218574   I do hope this helps to clarify everything.   I trust I have answered your questions, however if you would like to ask anything else then please do not hesitate to reply to this email. Alternatively, you can call our Customer Support team on 0370 111 6565. Our lines are open Monday-Friday 8am-7pm, Saturday 9am-6pm and Sunday 10am-5pm.        Kind regards,     Leah-Jade  Customer Service  Carphone Warehouse