Returns, cancellations policies..do not trust them!!! I have used Carphone Warehouse for years with no problems..until i went to with a broken phone and came out of the store with new phone and a contract. I was not told about not being able to cancel the contract at point of sale by the branch manager. The branch was Petersfield. When I went back to the store next day after changing my mind when I have seen a different deal in their website, I was dismissed and told that I could not cancel it. Very disappointed, I went through the complaints process with Carphone Warehouse as they said they did not found any evidence hence I am taking next steps to complain to Ombudsman Services. Returns and Cancellations of contract have to be told to customers at point of sale! I cannot believe that I went and signed a contract based on misinformation!! I never complain but this time, I was misold a product! I will not come back to Carphone Warehouse as do not trust them.