I ordered a Huawei p30 lite on the 27th of April this was a pre order and the offer included a set of freelance wireless earphones. I had no comfirmation email about my purchase so had to call Web order number and was sent email confirming order but no mention of earphones. The phone came but no earphones. Not to worry it did state they would come 14 to 28 days after. After a couple of web chats I was told I have to claim them from Huawei which I did. Huawei emailed back that cpw were not on their list for the promotional earphones. It is now past 28 days and still no earphones, bloody useless customer service. I now have a local store manager that agrees with me is now trying to sort it. The earphones are worth £99 and if cpw think I will let go they are mistaken, even if I have to get a court order.