I want to make it clear that my complaint is about the 'over-the-phone service', and NOT about in-store. I have ALWAYS had a 11/10 service at my local shop in Haywards Heath - awesome customer service! But the people who Carphone Warehouse employ over the phone, is shocking. I've never been made to feel so stupid about my own personal choice of wanting to go to the store and get my upgraded phone. I've always had a great experience in store and I explained that to him.. 'I don't know what's stopping you - they will charge you £400 in store! why don't you want to buy it now?' ...'well I'll call you back and we can go through this again'. (side note: I was charged nothing for the phone I chose). Much to my joy, another man contacted me (not at the arranged time-not on the arranged day!) I explained that I had already been to my local store, had a great experience and happily upgraded. 'ah well we actually could have done that for much cheaper - and given you a 14 day guarantee to see how it goes'. By this point I was so over being made to feel stupid that I hung up. I feel so bad for anyone who works for Carphone warehouse in-store as these people over the phone are making you look horrible. I am going to request they don't contact me anymore because I don't need it.