Message Hi on 16/05/19 I order a Sim card to transfer from EE to Vodafone order number 413372546, I was advised the Sim card would be delivered the next day 17/05/19, nothing delivered. I called Carphone Warephone the morning of 18/05/19, I was advised my order has been cancelled ,your staff could not tell me why and was never contacted in anyway so when was I going to be advised my order had been cancelled?. The member of staff ask would I like to re-order , I said yes so I was given another number to ring to re-order, that's rude I should have been transferred to the number., as I never cancelled my order, I re-ordered Sim order number 413448010, I was advised again Sim was arrived the next day, which it did, put the Sim in the phone, phone displayed , Network Rejection Cause Sim not Provisioned MM#2. I called Carphone Warehouse I was advised it can take up to 48 hours, 21/05/19 , 48 hours later mobile still displaying previous message , I was advised problem will be transferred to the connection department and they have up to 5 days to correct problem, I said to the member of staff does this 5 days include weekends , I was advised yes.Now after cancelling my order without any form of contact then Sim not Provisioned I would have thought , this would be a priority , I was also advsied I would be emailed when Sim had been Provisioned and that date was supposed to be today 26/05/19 , I just checked my email nothing Zilch,you service is disgustingly bad, real bad. I called Carphone Warehouse again on 30/05/19, Sim card still not working, in the end a member of your staff put me through to Vodafone , the lady in Vodafone said my order was not put on the system properly by Carphone Warehouse and to visit one of there Vodafone shops and they will sort it out for me which they did. I will try my utmost not to deal with Carphone Warehouse for a long long long time. It was the worse shopping retail experience ever and I am 57 years old. Oh yes Carphone Warehouse has not even phoned me back until this day unbelievable.