AVOID AVOID AVOID I tried to order an iPhone xs max over the phone, they said to me that my purchase have been declined as I have not passed their internal security checks, they wouldn't give me a reason why I didn't pass. I phoned my bank they said they the payment has been authorised and it will be in CPW in couple of days. I called CPW and told them that if that don't want to sell me an iPhone they shouldn't charge me, they said they didn't say that they don't to sell me a phone but my internal security checks with CPW has failed and that means i got declined. I wasn't taking a contract with them or anything, I was buying a sim free phone for 1249 pounds and I think thats why they refused as they prefer to tie people to contract. I asked them to cancel the payment if they didn't want to sell me the phone, they said they have done. called my bank again, they told me the payment wasn't cancelled, still pending and will be in their account in 2 days. called them back again to find out whats going on, they said they have cancelled it. I told the woman I spoke to that i will give them until the following day If that payment wasn't cancelled I will have to go to trading standards as this is theft...didnt want to sell me the phone but went ahead with the payment!! I went to a nearby CPW to be told im not the first person complaining about this issue and that I will have to call customer services to make sure my payment is cancelled. I will wait for tomorrow to see what happens!!! NEVER EVER AGAIN BUYING ANYTHING FROM CPW NOT EVEN A CHARGER OR PHONE COVER!!!!