Never again will I use Carphone warehouse nor will I recomend to anyone else. I had been looking at the Samsung note edge when it was first unveiled back in September but was disappointed to hear no UK launch, then I read CPW were going to market the phone with a contract from vodaphone, I immediately expressed interest online and after filling in my details online was told to expect contact from them when it was ready to order. I received a text from them on 28th November saying that I should pop instore to order, when I tried to order the phone the system was saying phone not available, even customer services couldn't help, they told me to come back in a couple of days as it was a new product and obviously hadn't been set up on their system. I returned 3 days later on the 1st Dec and successfully placed an order and new contract worth nigh on £45 a month for 24 months after departing with £199 upfront cost and was told my phone would be ready for me on the 12th (nearly 2 weeks but I would wait patiently) for the next couple of days I received calls from them offering me more contracts with SPECIAL deals which I declined (I mean why would I want more than one contract!) Anyway after a couple of days the sales calls stopped and I continued to wait for the 12th which was yesterday, no call or mail from them so by lunchtime I phoned to ask if my phone was ready, they replied we haven't had todays delivery and was due around 1pm but could be later, (christmas and all) so I said i'm finished work soon so ill call in after work. I visited the store I ordered from about 2:30pm and was told they still hadn't had the days delivery and it could be anything up to 6pm! They said they would ring me back later, I never received a call so today I gave it until lunchtime before phoning the store myself but before I did I checked the main CPW site and they are showing the note edge as a saleable phone and IN STOCK I phoned the store only to be put in a que with the usual music loop, after about 10 minutes someone cut me off, now I'm starting to get p****d off, I tried again and after waiting a further 10-15 mins I was cut off again, I went online to find a customer services number and after the usual merry-go-round of options I managed to speak with someone from an overseas call centre who I could hardly understand and she couldn't help anyway, I tried phoning the local store where i ordered the phone in south liverpool 1 more time only to be cut off again after 10 minutes, Carphone Warehouse your aftersales are abysmal you place no value on your customers your only focus is to lure people in to sign up to contracts then push them to one side to make room for the next, why hasn't somebody at least called me to give a status of my order seeing as its overdue, and how come your advertising it on your website as IN STOCK when I was surely one of the first customers to order this phone yet I still havent received it, no one has contacted me to tell me why and I cant contact you to ask the question WHERES MY PHONE, consumers avoid this company like the plague go elswhere as they have no interest in any issues you may have once you sign on the dotted line, they should be reported to some kind of watchdog I wont be using them again, in fact if I am still without the phone come Monday I will be cancelling the contract and demanding my money back.